Terms of service
Last Updated: October 28, 2026
Currency: United States Dollar (USD)
Welcome to Wdycraftlab, an online retail store operated by WDYCRAFTLAB GLOBAL FURNITURE and focused on Wooden Wall Clocks.
These Terms of Service apply when you visit our website, browse products, place an order, make a payment, request shipping assistance, cancel an order, submit a return or refund request, contact customer support, or otherwise use Wdycraftlab services.
By accessing the Wdycraftlab website or completing a purchase, you agree to these Terms and the related policies published on our website.
1. Business Information
Business: WDYCRAFTLAB GLOBAL FURNITURE
Brand: Wdycraftlab
Business Address:
250 SOUTH GARY AVENUE
CAROL STREAM, ILLINOIS 60188
United States
Phone: +1 (256) 944-5150
Email: contact@wdycraftlab.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time
The business address listed above should not automatically be treated as a public showroom, walk in retail location, customer pickup point, shipping warehouse, manufacturing location, or return processing location unless Wdycraftlab specifically confirms otherwise.
2. Products
Wdycraftlab primarily sells Wooden Wall Clocks.
Individual product pages may provide information regarding:
Dimensions
Materials
Finish
Color
Clock face design
Movement information
Power requirements
Mounting information
Included components
Accessories
Product variants
Product weight where stated
Current price
Customers should carefully review the applicable product page before placing an order.
3. Product Information
Wdycraftlab makes reasonable efforts to provide accurate product information.
Actual appearance may vary slightly because of photography lighting, camera exposure, screen brightness, monitor calibration, mobile device settings, room lighting, viewing angle, and natural material variation.
If a physical product is materially different from its applicable listing, customers may contact Wdycraftlab for review.
4. Natural Material Variation
Where natural wood or another naturally variable material is used, individual Wooden Wall Clocks may show reasonable differences in:
Grain
Tone
Texture
Knots
Natural markings
Surface patterns
Such variation is not automatically considered a defect when it is consistent with the material and applicable product description.
5. Product Dimensions
Customers are responsible for reviewing published dimensions before ordering.
Depending on the individual Wall Clock, measurements may include:
Diameter
Width
Height
Depth or thickness
Other product specific measurements
Product photographs should not be used as the sole method of estimating size.
6. Wall Placement
Customers should consider whether the Wooden Wall Clock is appropriate for the intended wall.
This may include reviewing:
Available wall width
Available wall height
Nearby furniture
Windows
Doorways
Shelving
Artwork
Lighting
Viewing distance
Open wall space
A clock that accurately matches its published dimensions but does not suit the customer's intended wall is not automatically considered defective.
7. Viewing Distance
Wall Clocks may be viewed from different positions within a room.
Customers should consider the relationship between:
Clock dimensions
Clock face design
Hand design
Hour markers
Viewing distance
Room size
The readability of a particular clock may vary depending on its design and installation location.
8. Mounting Requirements
Mounting requirements vary by product.
Depending on the individual Wooden Wall Clock, installation may require:
Hook
Screw
Anchor
Bracket
Other suitable mounting method
Some mounting components may or may not be included.
Customers should review the applicable product listing and instructions before installation.
9. Wall Type
Different wall materials may require different installation hardware.
Examples may include:
Drywall
Wood
Brick
Concrete
Masonry
Other wall surfaces
Customers are responsible for selecting suitable mounting hardware where appropriate.
If uncertain about installation, customers may wish to use a qualified installer.
10. Product Weight
Where product weight is provided, customers should consider it when selecting:
Installation location
Mounting hardware
Wall support
Installation method
Customers should not rely on unsuitable or unsupported mounting methods.
11. Clock Movement
Wooden Wall Clocks may use different movement systems depending on the individual product.
Where available, product specific information may include:
Movement type
Operating method
Adjustment controls
Power requirements
Other related features
A movement feature shown on one Wdycraftlab product should not be assumed to apply to another.
12. Sound and Movement Characteristics
Wdycraftlab does not automatically represent every Wooden Wall Clock as:
Silent
Non ticking
Sweep movement
Quiet movement
unless such a feature is specifically stated in the applicable product listing.
Customers should review the individual product specifications where sound related characteristics are important.
13. Power Requirements
Power requirements vary by product.
Depending on the applicable Wall Clock, the product listing may provide information regarding:
Battery type
Number of batteries required
Whether batteries are included
Other power related requirements
Customers should use only the power method appropriate for the specific product.
14. Clock Hands
Clock hands may be functional and relatively delicate components.
Customers should avoid:
Bending the hands
Applying excessive pressure
Forcing one hand against another
Handling the hands unnecessarily
Attempting permanent repair before contacting Wdycraftlab where a delivery defect is suspected
Improper handling may affect return eligibility where legally permitted.
15. Time Adjustment
The method used to set or adjust the time may vary according to the movement.
Customers should follow the instructions supplied with the applicable product.
Where relevant, adjustment controls may be located on the rear of the movement housing.
16. Included Components
Included components vary by product.
Depending on the applicable listing, an order may include:
Wooden Wall Clock
Clock movement components
Clock hands
Mounting component where specifically stated
Instructions
Accessories
Other product specific components
Only items specifically identified as included should be assumed to form part of the purchase.
17. Eligibility to Purchase
By placing an order, you confirm that you are legally capable of entering into the transaction under applicable law.
You also confirm that:
The information provided during checkout is accurate
You are authorized to use the selected payment method
The shipping information provided is complete and accurate
18. Customer Information
Customers are responsible for providing accurate:
Full name
Email address
Telephone number
Billing address
Shipping address
Payment information required by the selected payment method
Incorrect or incomplete information may result in payment failure, additional verification, order delay, shipping delay, failed delivery, or return to sender.
19. Prices
All prices are displayed in:
United States Dollars (USD)
Prices may change before an order is placed.
The price displayed during checkout normally applies to the transaction except where an obvious technical or pricing error occurs.
20. Pricing Errors
If Wdycraftlab identifies an obvious material pricing or checkout error before fulfillment, we may:
Contact the customer
Correct the error
Offer the option to proceed
Cancel the affected order
Refund the eligible amount
Wdycraftlab will not intentionally replace a confirmed transaction price with a materially different amount without addressing the issue.
21. Payment Methods
Wdycraftlab accepts the payment methods displayed during checkout.
Depending on availability, these may include:
Major credit cards
Major debit cards
PayPal where available
Other supported online payment methods
Only payment methods actually displayed during checkout should be considered available.
Please review our Payment Methods Policy for complete information.
22. Payment Authorization
Submitting an order does not guarantee payment approval.
A transaction may be declined because of:
Incorrect payment information
Billing address mismatch
Expired payment method
Insufficient funds
Bank restrictions
International transaction restrictions
Incomplete authentication
Fraud prevention controls
Wdycraftlab cannot override decisions made by independent financial institutions or payment providers.
23. Higher Value Order Review
Because some Wooden Wall Clocks may have a higher purchase value, certain orders may receive additional review before fulfillment.
Review may include:
Payment authorization
Billing information
Shipping information
Order value
Product quantity
Transaction consistency
Additional review does not automatically mean that an order has been declined.
24. Payment Security
Sensitive payment credentials may be processed directly by third party payment providers.
Customers should not send through ordinary email:
Complete credit or debit card numbers
CVV or CVC codes
Banking passwords
Payment account passwords
One time authentication codes
PIN numbers
25. Order Confirmation
After successful checkout, customers may receive an order confirmation.
Please review the confirmation carefully.
If you notice an error involving the product, size, design, finish, variant, quantity, recipient name, shipping address, telephone number, or other order information, contact Wdycraftlab as soon as possible.
Receiving an order confirmation does not mean that the Wooden Wall Clock has already shipped.
26. Order Acceptance
Wdycraftlab may hold, decline, or cancel an order for legitimate reasons such as:
Failed payment
Payment verification problems
Suspected fraud
Unauthorized transactions
Incomplete customer information
Unsupported delivery address
Product unavailability
Inventory discrepancies
Product damage identified before shipment
Missing required components
Significant pricing errors
Technical checkout errors
Carrier service limitations
Inability to fulfill the order
If Wdycraftlab cancels a paid order that cannot be fulfilled, the eligible amount will be refunded to the original payment method.
27. Order Changes
If you need to change an order, contact Wdycraftlab as soon as possible.
Possible changes may include:
Recipient name
Shipping address
Telephone number
Product
Design
Size or variant
Quantity
Changes are not guaranteed once fulfillment has begun.
28. Order Cancellation
Customers may request cancellation within:
24 hours after placing the order
provided fulfillment has not progressed beyond a stage where the order can reasonably be stopped.
Submitting a cancellation request does not guarantee approval.
An order is considered canceled only after Wdycraftlab confirms the cancellation in writing.
Wdycraftlab does not charge a standard cancellation fee for an eligible order successfully canceled before shipment.
Please review our Cancel My Order / Cancellation Policy for complete details.
29. Order Processing
Orders are normally processed within:
1 to 2 business days
Processing may include payment confirmation, order review, shipping address verification, inventory confirmation, product inspection, component verification, protective packaging, shipping label preparation, and carrier coordination.
Processing time occurs before carrier transit begins.
30. Shipping Destinations
Wdycraftlab currently ships to selected destinations in North America, Europe, and Oceania.
North America
United States
Canada
Europe
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Oceania
Australia
Shipping availability is confirmed during checkout.
31. Shipping Rates
North America
Standard Shipping: USD 69.99
Free Standard Shipping: Orders of USD 1,499 or more
Europe
Standard Shipping: USD 99.99
Free Standard Shipping: Orders of USD 1,799 or more
Oceania
Standard Shipping: USD 129.99
Free Standard Shipping: Orders of USD 1,999 or more
The shipping amount displayed during checkout is the amount that applies to the transaction.
32. Estimated Delivery Times
Estimated total delivery times, including processing, are:
North America: 7 to 12 business days
Europe: 9 to 14 business days
Oceania: 11 to 16 business days
Delivery estimates are not guaranteed arrival dates.
Please review our Shipping Policy for complete shipping information.
33. Business Days
Business days are generally Monday through Friday, excluding applicable public holidays.
Saturday, Sunday, and public holidays do not normally count toward standard order processing time.
Carrier schedules may differ.
34. Tracking
Tracking information may be provided after shipment where available.
A tracking status such as Label Created does not necessarily mean that the carrier has physically collected the shipment.
Tracking updates may occasionally be delayed during weekends, public holidays, carrier transfers, international transit, customs processing, or high volume shipping periods.
35. Delivery Delays
Delivery may occasionally be affected by:
Severe weather
Natural disasters
Public holidays
Carrier congestion
Transportation disruption
Customs processing
Remote delivery locations
Incorrect shipping information
Failed delivery attempts
Other circumstances outside reasonable control
A delayed shipment is not automatically considered lost.
36. International Duties and Taxes
International orders may be subject to:
VAT
GST
Import duties
Brokerage charges
Customs processing fees
Other destination related charges
Where Wdycraftlab collects a particular charge during checkout, it will be displayed before payment is completed.
Charges not collected by Wdycraftlab may be collected separately by the carrier, customs authority, brokerage provider, or applicable government agency.
37. Shipping Origin and Fulfillment
Wdycraftlab's published business address is provided for business identification and customer contact purposes.
It should not automatically be treated as:
Shipping origin
Warehouse
Manufacturing location
Customer pickup location
Return processing location
unless Wdycraftlab specifically confirms otherwise.
The fulfillment location applicable to an order may vary.
38. Inspecting Your Order
Customers should inspect their Wooden Wall Clock reasonably soon after delivery.
Before mounting, modification, or substantial use, please check:
Correct product received
Correct design, size, or variant
Outer packaging
Product box
Wooden surfaces
Clock face
Clock hands
Movement components
Included mounting components where applicable
Other included accessories
If the product appears damaged, defective, incorrect, or materially incomplete, contact Wdycraftlab.
39. Damaged Products
If a Wooden Wall Clock arrives damaged, contact:
Where relevant, please provide:
Order number
Photo of the shipping label
Photos of outer packaging
Photos of internal packaging
Clear photographs or video showing the damage
Brief description of the issue
Please keep the product and packaging until Wdycraftlab confirms the next step.
40. Defective Products
If a Wooden Wall Clock does not operate as described, contact Wdycraftlab.
Please review applicable instructions relating to:
Power requirements
Battery installation
Time adjustment
Movement
Clock hands
Other product specific operating information
Where useful, Wdycraftlab may request photos or video demonstrating the issue.
41. Missing Components
Before reporting a missing component, please inspect:
Product box
Protective inserts
Internal compartments
Accessory packaging
Mounting component packaging
Instruction materials
All delivered packages
If a required component is still missing, contact Wdycraftlab.
Where practical, Wdycraftlab may provide the missing component without requiring the complete Wooden Wall Clock to be returned.
42. Return Window
Customers may request an eligible return within:
30 calendar days from the carrier confirmed delivery date
Return authorization is required before sending a product back.
Please review our Return & Refund Policy for complete conditions.
43. Change of Mind Returns
For an eligible change of mind return, the Wooden Wall Clock should generally be:
Unused or only reasonably inspected
Not permanently mounted where removal causes damage
Clean
Unmodified
Complete
Free from customer caused damage
Returned with all originally included components and accessories
Securely packaged
Reasonable unpacking and inspection do not automatically make the product ineligible for return.
44. Mounted or Modified Products
Change of mind eligibility may be affected if the product has been:
Permanently mounted in a way that causes damage
Painted
Refinished
Drilled
Cut
Glued
Permanently modified
Damaged during installation
Used with incompatible power accessories
This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.
45. Return Shipping Costs
For eligible change of mind returns:
The customer is responsible for return shipping costs.
For verified products that are damaged, defective, incorrect, or materially incomplete because of a Wdycraftlab fulfillment error:
Wdycraftlab covers reasonable authorized return shipping costs.
46. No Restocking Fee
Wdycraftlab does not charge a standard restocking fee for eligible authorized returns.
A reasonable adjustment may apply where legally permitted if a returned product has:
Customer caused damage
Missing components
Missing accessories
Installation damage
Significant modification
Another condition that materially reduces its value
47. Return Authorization
Customers must contact Wdycraftlab before sending a return.
The published business address is not automatically the return processing address.
Customers should use only the return address and instructions specifically provided by Wdycraftlab.
48. Refund Processing
After an eligible return has been received, inspected, and approved, Wdycraftlab normally submits the refund within:
7 business days after return approval
The customer's bank or payment provider may require additional time before the refund appears.
49. Cancellation Refunds
After an eligible cancellation has been approved, Wdycraftlab normally submits the refund within:
7 business days after cancellation approval
50. Refund Method
Approved refunds are normally returned to the:
Original payment method used for the purchase
Refunds are processed in:
United States Dollars (USD)
Refunds generally cannot be redirected to another card, another person's account, an unrelated bank account, or another unrelated payment method.
51. Original Shipping Charges
For a standard change of mind return:
Original outbound shipping charges are generally nonrefundable.
If the return is caused by a verified damaged product, defective product, incorrect product, or Wdycraftlab fulfillment error, eligible standard outbound shipping charges may be refunded where appropriate.
52. Exchanges
Wdycraftlab does not offer standard direct exchanges.
If you want another Wooden Wall Clock, size, design, finish, or variant, please return the original eligible product and place a separate order.
A replacement provided because of verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.
53. Product Installation
Customers are responsible for using mounting hardware and installation methods suitable for the applicable wall and product.
Improper installation may cause damage to:
The product
The wall
Nearby objects
Other property
Customers should follow the applicable installation instructions and use appropriate hardware.
54. Product Use
Customers should use Wooden Wall Clocks according to the applicable product information and instructions.
Using incompatible power accessories, unauthorized modifications, improper mounting methods, or misuse may damage the product and may affect eligibility for change of mind returns where legally permitted.
This does not remove rights relating to products that were defective or materially misdescribed when delivered.
55. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically an approved cancellation, authorized return, or approved refund.
Carrier return charges may apply where legally permitted.
56. Website Use
Customers may not use the Wdycraftlab website to:
Commit fraud
Submit unauthorized payments
Attempt unauthorized access
Introduce malicious software
Abuse promotions
Provide intentionally false information
Abuse return or refund procedures
Interfere with website operation
Engage in unlawful activity
Wdycraftlab may restrict access where there is reasonable evidence of fraud, abuse, or security risk.
57. Intellectual Property
Unless otherwise stated, website materials are owned by or licensed to Wdycraftlab or WDYCRAFTLAB GLOBAL FURNITURE.
These materials may include:
Wdycraftlab brand name
Logo
Product descriptions
Website text
Product images
Graphics
Videos
Original content
Protected materials may not be commercially copied, reproduced, modified, distributed, or used without authorization except where permitted by applicable law.
58. Customer Reviews and Submitted Content
If Wdycraftlab allows customers to submit reviews, photographs, videos, comments, or other content, customers should only submit material they own or are authorized to share.
Submitted content must not knowingly be:
Unlawful
Fraudulent
Misleading
Defamatory
Infringing
Abusive
Harmful
Spam
Wdycraftlab may remove content that violates these Terms or applicable law.
59. Privacy
Our Privacy Policy explains how Wdycraftlab may collect, use, disclose, retain, and protect personal information.
Customers should review the Privacy Policy before submitting personal information through the website.
60. Third Party Services
Wdycraftlab may use third party providers for:
Payment processing
Shipping and delivery
Website hosting
Security
Fraud prevention
Analytics
Customer support
Email communications
These providers may have their own terms and privacy practices.
Wdycraftlab does not control all independent activities performed by third party providers.
61. Website Accuracy
Wdycraftlab makes reasonable efforts to keep website information accurate.
Occasional errors may occur involving:
Product descriptions
Dimensions
Materials
Movement information
Power requirements
Mounting information
Included components
Prices
Availability
Images
Shipping information
Website functionality
If a material error affects an order, Wdycraftlab may contact the customer and provide an appropriate resolution.
62. Website Availability
Wdycraftlab does not guarantee that the website will operate without interruption at all times.
Temporary interruptions may occur because of maintenance, hosting problems, software updates, security work, internet outages, payment provider outages, or other technical issues.
63. Fraud and Abuse
Wdycraftlab may investigate activity that reasonably appears to involve:
Fraudulent purchases
Unauthorized payments
False damage claims
False refund claims
False missing component claims
Return of a different product
Promotion abuse
Chargeback abuse
Website attacks
Nothing in this section prevents customers from making legitimate product, payment, return, refund, or consumer rights claims.
64. Limitation of Liability
To the maximum extent permitted by applicable law, Wdycraftlab and WDYCRAFTLAB GLOBAL FURNITURE will not be responsible for indirect, incidental, special, punitive, or consequential damages arising from use of the website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted.
65. Events Outside Our Reasonable Control
Wdycraftlab is not responsible for delays or failures caused by circumstances outside our reasonable control.
These may include:
Natural disasters
Severe weather
Carrier disruption
Customs delays
Government action
Labor disruption
Public emergencies
Transportation failures
Internet outages
Service provider interruptions
Where practical, Wdycraftlab will take reasonable steps to communicate relevant information regarding affected orders.
66. Consumer Rights
Nothing in these Terms is intended to remove or restrict mandatory consumer rights.
Customers may have additional rights depending on their state, province, country, or jurisdiction.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
67. Relationship With Other Policies
These Terms should be read together with our:
Shipping Policy
Payment Methods Policy
Cancel My Order / Cancellation Policy
Return & Refund Policy
Privacy Policy
If another policy contains more specific terms for a particular issue, that policy applies to that issue, subject to applicable law.
68. Changes to These Terms
Wdycraftlab may update these Terms when products, website functionality, shipping arrangements, shipping rates, payment methods, return procedures, business practices, or legal requirements change.
The Last Updated date will be revised when an updated version is published.
69. Contact Wdycraftlab
For questions about these Terms, Wooden Wall Clocks, orders, payments, shipping, cancellations, returns, refunds, or other customer service matters, contact:
WDYCRAFTLAB GLOBAL FURNITURE
Brand: Wdycraftlab
Business Address:
250 SOUTH GARY AVENUE
CAROL STREAM, ILLINOIS 60188
United States
Phone: +1 (256) 944-5150
Email: contact@wdycraftlab.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time
For an existing order, please include your Order ID whenever available.
Please do not send complete card numbers, CVV codes, banking passwords, payment account passwords, one time authentication codes, or other unnecessary sensitive financial information by email.