Return & refund policy
Last Updated: October 28, 2026
Currency: United States Dollar (USD)
Wdycraftlab, operated by WDYCRAFTLAB GLOBAL FURNITURE, accepts eligible returns of Wooden Wall Clocks under the conditions described in this policy.
This policy explains the return window, product condition requirements, return authorization process, return shipping responsibility, damaged or incorrect products, missing components, refund timing, and refund method.
1. Return Window
Customers may request an eligible return within:
30 calendar days from the carrier confirmed delivery date
The return period begins on the date carrier tracking shows the order as delivered.
If an order is delivered in multiple packages, the return period begins when the final required package has been delivered.
Requests submitted after the 30 day return period may be declined unless applicable law provides additional rights.
2. Eligible Return Reasons
Customers may request a return if:
The customer changed their mind
The wrong Wooden Wall Clock was ordered
The wrong design, size, finish, or variant was selected
The product does not suit the intended wall or room
The product arrived damaged
The product is defective
The clock movement does not operate as described
The wrong product was delivered
A required component or accessory is missing
The shipment is materially incomplete
The product is materially different from its applicable listing
Return eligibility depends on both the reason for the request and the condition of the product.
3. Change of Mind Returns
For an eligible change of mind return, the Wooden Wall Clock should generally be:
Unused or only reasonably inspected
Not permanently mounted where removal causes damage
Clean
Unmodified
Complete
Free from customer caused damage
Returned with all originally included components and accessories
Securely packaged for return transportation
Reasonable unpacking and inspection do not automatically make the product ineligible for return.
4. Product Condition
All important components originally supplied with the Wooden Wall Clock should be included in the return.
Depending on the product, these may include:
Wooden Wall Clock
Clock hands
Movement components
Mounting components where included
Accessories
Instructions
Other product specific components
Missing important components may affect return eligibility or the refundable amount where legally permitted.
5. Mounted or Modified Products
Change of mind eligibility may be affected if the product has been:
Permanently mounted in a way that causes product damage
Painted
Refinished
Drilled
Cut
Glued
Permanently modified
Damaged during installation
Used with incompatible power accessories
Damaged through misuse
This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.
6. How to Request a Return
Contact Wdycraftlab before sending any product back.
Email: contact@wdycraftlab.com
Use the subject line:
Return Request – Order #[Order Number]
Please include:
Full name
Order number
Email address used during checkout
Product being returned
Applicable design, size, or variant
Quantity
Reason for the return
Photos or video where relevant
Providing complete information helps us review the request more efficiently.
7. Return Authorization
A return must be authorized by Wdycraftlab before the product is shipped back.
After reviewing the request, Wdycraftlab may provide:
Approved return address
Return instructions
Packaging instructions
Carrier instructions
Prepaid return label where applicable
Return authorization does not automatically mean that a refund has already been approved.
The returned product may still need to be received and inspected.
8. Return Address
The Wdycraftlab business address is not automatically the return processing address.
Do not independently send returns to:
250 SOUTH GARY AVENUE
CAROL STREAM, ILLINOIS 60188
United States
unless Wdycraftlab specifically provides this address in written return instructions.
Unauthorized returns may be delayed or difficult to identify.
9. Change of Mind Return Shipping
For eligible returns caused by a change of mind, incorrect customer selection, or the product not being suitable for the customer's intended wall or room:
The customer is responsible for return shipping costs.
Change of mind return shipping costs are generally nonrefundable unless applicable law requires otherwise.
10. Damaged, Defective, Incorrect, or Incomplete Products
If a Wooden Wall Clock arrives damaged, defective, incorrect, or materially incomplete because of a Wdycraftlab fulfillment error:
Wdycraftlab covers reasonable authorized return shipping costs.
Depending on the verified issue, Wdycraftlab may provide:
Replacement component
Replacement movement component
Replacement product
Authorized return
Refund
Please contact Wdycraftlab before arranging return shipping independently.
11. Reporting a Damaged Product
If your Wooden Wall Clock arrives damaged, contact:
Please provide:
Order number
Photo of the shipping label
Photos of the outer shipping carton
Photos of internal protective packaging
Clear photos of the clock
Photos or video showing the damage
Brief description of the issue
Please keep the product and packaging until Wdycraftlab confirms the next step.
12. Reporting a Defective Clock
If the Wooden Wall Clock does not operate as described, contact Wdycraftlab and explain the issue.
Where useful, we may request photos or video showing:
Clock hands
Movement components
Time keeping issue
Power related issue
Other reported function
Please review applicable product instructions before permanently modifying or repairing the clock.
If the issue is verified, Wdycraftlab may provide an appropriate replacement, return, or refund resolution.
13. Clock Hands and Movement Components
Clock hands and movement related components may require careful handling.
If the clock arrives with a hand that is bent, loose, damaged, missing, or interfering with another component, contact Wdycraftlab before attempting permanent repair.
Customers should avoid applying excessive force to the clock hands or movement.
Customer caused damage resulting from improper handling may affect change of mind return eligibility where legally permitted.
14. Missing Components
If a required component appears to be missing, please inspect:
Product box
Protective inserts
Internal compartments
Accessory packaging
Mounting component packaging
Instruction materials
All delivered packages
If a required component is still missing, contact Wdycraftlab.
Where practical, Wdycraftlab may provide the missing component without requiring the complete Wooden Wall Clock to be returned.
15. Wrong Product Received
If you receive a Wooden Wall Clock, design, size, finish, or variant different from the one shown on your order confirmation, contact Wdycraftlab as soon as reasonably possible.
Please avoid mounting, drilling, modification, refinishing, or substantial use before the issue has been reviewed.
We may request photos of:
Product
Packaging
Shipping label
16. Product Dimensions and Wall Fit
Customers should review the published product dimensions before ordering.
If the dimensions shown on the product page are accurate but the Wooden Wall Clock does not suit the customer's intended wall or room, an otherwise eligible return will generally be treated as a change of mind return.
If the published dimensions were materially inaccurate, contact Wdycraftlab for review.
17. Mounting Requirements
Customers should review the applicable product listing for mounting information before installation.
Different wall surfaces may require different mounting hardware.
Where mounting hardware is not specifically included, customers are responsible for selecting hardware appropriate for:
Wall type
Product dimensions
Product weight where provided
Installation location
If the product was correctly described but the customer's wall requires different mounting hardware or installation preparation, this does not automatically make the product defective.
18. Installation Damage
Damage caused by improper installation may affect return eligibility.
Examples may include:
Dropping the clock during installation
Using unsuitable mounting hardware
Applying excessive pressure
Damaging the clock during drilling or wall preparation
Bending clock hands during mounting
Improperly modifying the product
This does not affect claims for damage or defects that were present when the product was delivered.
19. Clock Movement and Sound
Clock movement and sound characteristics vary by product.
Unless the applicable product listing specifically states otherwise, customers should not assume that a Wooden Wall Clock is:
Silent
Non ticking
Sweep movement
Quiet movement
If the clock matches the product description but does not meet a customer's personal sound preference, an otherwise eligible return will generally be treated as a change of mind return.
20. Natural Material Variation
Where natural wood or another naturally variable material is used, reasonable differences may appear in:
Grain
Tone
Texture
Knots
Natural markings
Surface patterns
Such variation is not automatically considered a defect when it is consistent with the product material and description.
21. Color and Surface Appearance
Product appearance may vary slightly because of:
Photography lighting
Camera exposure
Screen brightness
Monitor calibration
Mobile device settings
Room lighting
Viewing angle
Natural material variation
Minor display related differences do not automatically make the product defective.
If the physical product is materially different from its applicable listing, contact Wdycraftlab for review.
22. Return Packaging
Returned products must be securely packaged.
Whenever reasonably possible, reuse the original:
Product box
Outer shipping carton
Protective wrapping
Foam
Internal supports
Protective inserts
Clock hand protection
Movement protection
Accessory packaging
If the original packaging is unavailable, use sturdy replacement packaging suitable for safe transportation.
23. Protecting Clock Hands During Return
Clock hands may be particularly vulnerable during return transportation.
Customers should follow any return packaging instructions provided by Wdycraftlab.
Where appropriate, the hands and movement area should be protected from pressure and unnecessary movement.
24. Damage During Return Shipping
Customers are responsible for taking reasonable care when packaging a change of mind return.
Where legally permitted, the refundable amount may be affected if the product is materially damaged during return transportation because of clearly inadequate packaging.
Any adjustment will be based on the actual condition of the returned product.
25. No Restocking Fee
Wdycraftlab does not charge a standard restocking fee for eligible authorized returns.
There is also no standard:
Return authorization fee
Return processing fee
Administrative return fee
A reasonable adjustment may apply where legally permitted if the returned product has:
Customer caused damage
Missing components
Missing accessories
Significant modification
Installation damage
Another condition that materially reduces its value
26. Return Inspection
After an authorized return reaches the approved return location, Wdycraftlab may inspect:
Product identity
Overall condition
Wooden surfaces
Clock face
Clock hands
Movement components
Included mounting components where applicable
Included accessories
Signs of installation
Signs of use
Customer caused damage
Permanent modifications
Customer reported issue
Return packaging
Inspection is completed before the refund is finalized.
27. Refund Approval
A refund becomes eligible after:
The return has been authorized
The product has been received
The product has been inspected
The return has been approved under this policy
Where a full refund applies, Wdycraftlab refunds the eligible amount paid for the returned product.
28. Refund Processing Time
After an eligible return has been received, inspected, and approved, Wdycraftlab normally submits the refund within:
7 business days after return approval
The customer's bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears.
29. Refund Method
Approved refunds are normally returned to the:
Original payment method used for the purchase
Credit or debit card refunds are returned to the original card.
PayPal refunds are returned to the original PayPal transaction where applicable.
Other supported payment service refunds are returned through the original transaction.
Refunds generally cannot be redirected to:
Another card
Another person's account
An unrelated bank account
Another unrelated payment method
30. Refund Currency
Approved refunds are processed in:
United States Dollars (USD)
If the original payment was converted into another currency, the local currency refund may differ because of:
Exchange rate changes
Currency conversion fees
Bank policies
Payment provider policies
Wdycraftlab does not control these independent conversion differences.
31. Original Shipping Charges
For a standard change of mind return:
Original outbound shipping charges are generally nonrefundable.
If the return is caused by a verified damaged product, defective product, incorrect product, or Wdycraftlab fulfillment error, eligible standard outbound shipping charges may be refunded where appropriate.
32. Free Shipping Orders
An order that originally qualified for free standard shipping does not automatically qualify for free return shipping.
For eligible change of mind returns:
The customer pays return shipping.
For verified damaged, defective, incorrect, or materially incomplete products caused by Wdycraftlab:
Wdycraftlab covers reasonable authorized return shipping.
33. Higher Value Products
Some Wooden Wall Clocks may have a higher purchase value.
Customers should therefore carefully follow return authorization and packaging instructions before shipping a product back.
Do not independently return a high value Wooden Wall Clock without receiving return instructions from Wdycraftlab.
34. Exchanges
Wdycraftlab does not offer standard direct exchanges.
If you want another Wooden Wall Clock, size, design, finish, or variant, please return the original eligible product and place a separate order for the preferred product.
A replacement provided because of verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.
35. Partial Returns
If an order contains multiple products, customers may return selected eligible items.
Each returned product must individually meet the applicable return requirements.
A partial return may affect promotional discounts, bundle pricing, minimum order promotions, or free shipping eligibility where applicable and legally permitted.
36. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically:
An approved cancellation
An authorized return
An approved refund
The shipment may need to be returned and inspected before refund eligibility can be determined.
Carrier return charges may apply where legally permitted.
37. Returned to Sender Shipments
A shipment may be returned to sender because of:
Incorrect address
Incomplete address
Repeated failed delivery attempts
Failure to collect the shipment
Recipient refusal
Restricted delivery access
Customs related issues
Wdycraftlab will review the circumstances after the shipment has been returned.
Customer related return or reshipping charges may apply where legally permitted.
38. Order Cancellation
Pre shipment cancellations are governed by our Cancel My Order / Cancellation Policy.
Customers may request cancellation within:
24 hours after placing the order
provided fulfillment can still reasonably be stopped.
Once an order has entered carrier processing, standard cancellation generally no longer applies.
39. International Returns
International returns may require additional:
Carrier documentation
Customs documentation
Return declarations
Product information
Please wait for Wdycraftlab return instructions before arranging international return transportation.
40. Duties, VAT, GST, and Customs Charges
Refund treatment for import duties, VAT, GST, brokerage charges, or customs processing fees may depend on:
Destination country
Return reason
Whether Wdycraftlab collected the charge
Applicable customs requirements
Applicable law
Charges paid directly to an independent carrier, customs authority, or brokerage provider may be subject to that organization's own refund procedures.
41. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove or restrict consumer rights that cannot legally be waived.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
42. Changes to This Policy
Wdycraftlab may update this Return & Refund Policy when return procedures, shipping arrangements, payment procedures, product operations, business practices, or legal requirements change.
The Last Updated date will be revised when an updated version is published.
43. Contact Wdycraftlab
For return, refund, damaged product, defective product, incorrect order, or missing component questions, contact:
WDYCRAFTLAB GLOBAL FURNITURE
Brand: Wdycraftlab
Business Address:
250 SOUTH GARY AVENUE
CAROL STREAM, ILLINOIS 60188
United States
Phone: +1 (256) 944-5150
Email: contact@wdycraftlab.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time
For return requests, use:
Return Request – Order #[Order Number]
For an existing order, please include your Order ID whenever available.